Welcome to Cleveland Golf Shop’s FAQ section. We’re dedicated to providing premium ladies’ golf equipment with exceptional service. Below you’ll find answers to common questions about our products, delivery, payments and more.
Product Questions
What types of ladies’ golf products do you specialise in?
We focus specifically on premium ladies’ golf equipment including:
- Golf gloves from top brands like Adidas, Cobra and FootJoy
- Golf balls from Bridgestone, Callaway and others
- Ladies’ golf clubs including drivers, fairways and hybrids
- Specialist putters from Cleveland
- Various golf bags including cart bags and pencil bags
Do you offer left-handed options for ladies’ golf clubs?
Yes, many of our ladies’ golf clubs (including drivers, fairways and hybrids) are available in left-handed configurations. Please check individual product pages for availability or contact our customer service team at [email protected] for specific enquiries.
How do I choose the right golf glove size?
Our golf glove sizing follows standard measurements. We recommend measuring around your dominant hand just below the knuckles (excluding thumb) to determine your size. Detailed sizing charts are available on each product page. If you’re between sizes, we suggest sizing up for comfort.
Order & Delivery
How long will my order take to arrive?
We process all orders within 1-2 business days. Delivery times then depend on your chosen shipping method:
- Standard Shipping (£12.95): 10-15 business days via DHL/FedEx with tracking
- Free Shipping (orders over £50): 15-25 business days via EMS with basic tracking
Do you ship internationally?
Yes, we proudly ship worldwide to empower women golfers globally! However, we currently cannot deliver to certain remote areas in Asia and selected island nations. If you’re unsure about delivery to your location, please contact us at [email protected].
Can I track my order?
Absolutely! For Standard Shipping via DHL/FedEx, you’ll receive real-time tracking updates. For Free Shipping via EMS, basic tracking information is provided. We’ll email you tracking details as soon as your order dispatches.
Payments & Accounts
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard and JCB, as well as PayPal for secure checkout.
Is my payment information secure?
Your security is our priority. All payments are processed through PCI-compliant systems with advanced encryption. We never store your full payment details on our servers.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account lets you track orders more easily and saves your details for faster future purchases.
Returns & Exchanges
What’s your return policy?
We want you to be completely satisfied with your ladies’ golf equipment. You may return any item within 15 days of receipt if it doesn’t meet your expectations. Items must be in original, unused condition with all packaging. Please contact us at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect. In such cases, we’ll provide a prepaid return label.
How long do refunds take to process?
Once we receive your return, refunds are processed within 5 business days. The time it takes for the refund to appear in your account depends on your payment method and bank processing times.
Contact Information
Have a question we haven’t answered here? Our customer service team is always happy to help!
Email: [email protected]
Address: 85 Kinnerton St, London, GB EC7X 1TX
We typically respond within 24 hours during business days (Monday-Friday).