At Cleveland Golf Shop, we want you to be completely satisfied with your premium ladies’ golf equipment. If for any reason you’re not happy with your purchase, we offer a straightforward returns and exchanges process.

Our Returns Policy

You may return most items within 15 days of receiving your order for a refund or exchange. To be eligible for a return:

  • Items must be unused, in their original condition, and in the original packaging
  • All tags and labels must be attached
  • Proof of purchase is required
Please note: For hygiene reasons, golf gloves (including Adidas Golf Gloves, Cobra Golf Gloves, FootJoy Golf Gloves, and all other golf gloves) cannot be returned unless faulty. All sales of golf gloves are final.

How to Initiate a Return or Exchange

Follow these simple steps:

  1. Contact us within 15 days of receiving your order by emailing [email protected] with your return/exchange request
  2. Include the following information in your email (or use our template below)
  3. Wait for approval – we’ll email you within 2 business days with return instructions
  4. Ship your return using the method we specify (you’ll be responsible for return shipping costs unless the item is faulty)
  5. Receive your refund/exchange once we’ve processed your return

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Cleveland Golf Shop Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]).

Item details:
– Product Name: [Product Name]
– Quantity: [Number of Items]
– Reason for return/exchange: [Please specify]

I confirm that the item(s) are unused, in original condition with all tags attached.

Please advise on next steps for processing this request.

Kind regards,
[Your Full Name]
[Your Contact Number]

Refund Process

Once we receive and inspect your return:

  • We’ll process your refund within 5 business days
  • Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Please allow additional time for your bank or credit card company to process the refund (typically 3-10 business days)

Note: Original shipping fees are non-refundable. For exchanges, we’ll cover the cost of shipping the replacement item to you.

Damaged or Faulty Items

If you receive a damaged or faulty item:

  • Contact us immediately at [email protected] with photos of the damage
  • We’ll arrange a free return and send a replacement at no extra cost
  • Alternatively, you may choose a full refund

International Returns

For customers outside the UK:

  • You’ll be responsible for return shipping costs
  • We recommend using a tracked shipping service
  • Customs fees are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional customs charges
Our Commitment: At Cleveland Golf Shop, we’re dedicated to providing premium ladies’ golf equipment and exceptional service. If you have any questions about our returns policy, don’t hesitate to contact our customer service team at [email protected].