Welcome to Cleveland Golf Shop! These Terms and Conditions govern your use of our website www.ladygolfkit.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms.

1. Our Business and Target Customers

Cleveland Golf Shop specializes in premium ladies’ golf equipment, offering:

  • High-quality golf gloves from top brands (Adidas, Cobra, FootJoy)
  • Performance golf balls (Bridgestone, Callaway)
  • Specially designed ladies’ golf clubs (drivers, fairways, hybrids)
  • Golf bags and accessories

Our website caters primarily to female golf enthusiasts seeking professional-grade equipment with feminine styling and proper fit.

2. Website Use and Intellectual Property

2.1 Access and Account

You may browse our site without registration. To make purchases, you’ll need to provide accurate personal information.

2.2 Intellectual Property

All content on this site (logos, text, images, product designs) is our property or licensed to us and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our written permission.

3. Product Information

3.1 Product Descriptions

We strive for accuracy in product descriptions, images, and specifications. Minor variations may occur, and colors may differ slightly due to monitor settings.

3.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices and correct pricing errors.

4. Ordering and Payment

4.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to refuse orders for any reason.

4.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is processed immediately upon order confirmation.

4.3 Order Confirmation

You’ll receive an email confirmation once your order is placed. This constitutes our acceptance of your order.

5. Shipping and Delivery

5.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays).

5.2 Shipping Options

We offer two shipping methods:

  • Standard Shipping (£12.95): Via DHL or FedEx (10-15 business days after dispatch)
  • Free Shipping: For orders over £50 via EMS (15-25 business days after dispatch)

5.3 Delivery Areas

We ship worldwide except to certain Asian countries and remote areas. Delivery times are estimates and may vary due to customs processing.

5.4 Tracking

You’ll receive a tracking number via email once your order ships.

6. Returns and Refunds

6.1 Return Policy

You may return most items within 15 days of receipt if:

  • Items are unused and in original condition with tags attached
  • Original packaging is intact
  • Proof of purchase is provided

Non-Returnable Items

For hygiene reasons, all golf gloves (including Adidas, Cobra, FootJoy) cannot be returned unless faulty. All golf glove sales are final.

6.2 Return Process

To initiate a return:

  1. Contact us within 15 days at [email protected] with your order details
  2. Wait for return approval and instructions
  3. Ship your return using the specified method (customer pays return shipping unless item is faulty)

6.3 Refunds

Refunds are processed within 5 business days after we receive and inspect your return. Original shipping fees are non-refundable.

6.4 Damaged/Faulty Items

Contact us immediately at [email protected] with photos of damage. We’ll arrange free return and replacement or full refund.

7. Customer Responsibilities

  • Provide accurate personal and payment information
  • Inspect deliveries promptly and report issues within 15 days
  • Understand that golf gloves are non-returnable for hygiene reasons
  • For international returns: cover return shipping costs and mark packages as “Returned Goods”
  • Be aware that customs fees are non-refundable

8. Liability Limitations

Cleveland Golf Shop is not liable for:

  • Delays caused by shipping carriers, customs, or unforeseen circumstances
  • Minor variations in product appearance from website images
  • Improper use or care of products
  • Indirect or consequential damages from product use

9. Privacy and Data Protection

We handle your personal data according to our Privacy Policy, available on our website. We use your information only for order processing and service improvement.

10. Changes to Terms

We may update these Terms periodically. Continued use of our site after changes constitutes acceptance of the new Terms.

11. Governing Law

These Terms are governed by English law. Any disputes will be resolved in English courts.

12. Contact Us

For questions about these Terms or our services:

Cleveland Golf Shop
85 Kinnerton St, London, GB EC7X 1TX
Email: [email protected]